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#4656 Upload images issue

Posted in ‘Event Gallery - General’

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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

PHP Version

8.0.30

Joomla Version

3.10.12

Event Gallery Version

Core

Latest post by sbluege on Monday, 22 January 2024 14:23 UTC

Thursday, 11 January 2024 16:33 UTC

marco.laurito

Hi Sven,

I manage our non-profit website (www.altovolumeaps.it).

I created a new event with Event Gallery Core 4.3.2: the folder is created successfully.

But when I try to upload I get an error as you can see in attachment.

Can you help me?

Please let me know.

Thank you so much in advance!

Attachments

event-gallery-installed.png

event-created.png

folder_created.png

upload-error.png

Alto Volume APS

Marco Laurito

Presidente

Non-profit association

P.le Roma 66A

31036 Istrana (TV)

Italia, EU

Cell: +39-338-7847941

E-mail: marco.laurito@altovolumeaps.it

PEC: info@pec.altovolumeaps.it

Web: www.altovolumeaps.it

Friday, 12 January 2024 06:09 UTC

sbluege

Hi Marco,

this is a pretty old version of Event Gallery/Joomla/PHP. But I guess you know already ;)

Coming to the upload issue: Please enable the debug mode in the Joomla Global Options, try the upload again, do a screenshot of the error and disable the debug mode.

That will shed some light on that error.

Saturday, 13 January 2024 15:27 UTC

marco.laurito

Hi Sven,

I activated debug. In attachment the screenshot of the one image upload try.

Attachments

debug-after-upload-try.png

Alto Volume APS

Marco Laurito

Presidente

Non-profit association

P.le Roma 66A

31036 Istrana (TV)

Italia, EU

Cell: +39-338-7847941

E-mail: marco.laurito@altovolumeaps.it

PEC: info@pec.altovolumeaps.it

Web: www.altovolumeaps.it

Saturday, 13 January 2024 16:38 UTC

sbluege

Hmm... does the upload into existing folders/events, which already have images, work?

Saturday, 20 January 2024 14:48 UTC

marco.laurito

Hi Sven,

I made some checks and I noticed that the images in attachments seem the cause of the issue. In fact I uploaded every else image with no issue (OK!).

Then, I am not able to understand why ONLY these images (in attachments) cause upload crash. I tried to change also their filenames but the upload issue remains.

Can you help me?

Please let me know.

Thank you!

Attachments

IMG_20231209_191610_206.jpg

IMG_20231209_191610_301.jpg

IMG_20231209_191610_521.jpg

IMG_20231209_191610_637.jpg

Alto Volume APS

Marco Laurito

Presidente

Non-profit association

P.le Roma 66A

31036 Istrana (TV)

Italia, EU

Cell: +39-338-7847941

E-mail: marco.laurito@altovolumeaps.it

PEC: info@pec.altovolumeaps.it

Web: www.altovolumeaps.it

Monday, 22 January 2024 07:25 UTC

sbluege

How did you get those images? By the file extension, they are JPG-images, but their content is a webp-image. Please either rename the files or change the content.

You did not state the version of Event Gallery, but since you're using Joomla3, it is probably too old to support webp, so using plain JPEG-files would solve the issue.