Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#450 Error on first trial

Posted in ‘Event Gallery - General’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by RuahMidbar on Wednesday, 26 February 2014 18:18 UTC

Wednesday, 26 February 2014 15:52 UTC

RuahMidbar

Hi.

I have downloaded and installed the extension successfully on my Joomla 3 site.
When accessing the component and trying to create the first event (album) I get this error :

Error

JHtmlBootstrap::startTabSet not found.

I have tried to modify other details (like watermarks, sizing and so on) successfully, so it looks like this is my only issue.

Any insight is appreciated.

Mika.

Wednesday, 26 February 2014 16:29 UTC

sbluege

I guess this will help you: http://www.svenbluege.de/support/general/197-jhtmlbootstrap-starttabset-not-found#p892

You use Joomla 3.1 or newer?

Wednesday, 26 February 2014 16:58 UTC

RuahMidbar

I am currently using Joomla 3.0.2 as the last update crashed my site and server.
I could try re-updating but not sure it would work this time. Taking in mind I am using a Jommla 3 version, should it still cause this error?

I have tried removing the html folder using ftp without success. It only caused me a fatal error in total preventing any access to my site.

Wednesday, 26 February 2014 17:01 UTC

sbluege

The ticket clearly says: If you're on Joomla 3.0: please update to Joomla 3.1

I can't support Joomla 3.0 anymore since they change the API. You need to update to Joomla 3.1 or Joomla 3.2 in order to use this component. In addition you need to use at least PHP 5.3

Here are the requirements for Event Gallery:

http://www.svenbluege.de/joomla-event-gallery/event-gallery-manual?showall=&start=1