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#4482 images in email not downloading

Posted in ‘Event Gallery - General’
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PHP Version
7.4.33
Joomla Version
3.10.11
Test URL
https://fadege.it/portfolio/varia-en/486-benedizione-delle-auto-e-delle-moto-autodromo-di-modena-19-marzo-2023

Latest post by sbluege on Friday, 24 March 2023 18:10 UTC

fadege

If you make an order with bank transfer, I will confirm it, then you will see the issue in the email: the download links are present but not working.

The URL from the link is:

http://fadege.it/index.php?option=com_eventgallery&view=download&task=order&orderid=1936157514811751680840284802&lineitemid=103&token=6418d4d3110237.21942744

Attachments

91a8f299-79a2-4310-8d18-d1362af2696c.png

sbluege

Hi, 

The link you added to your post works for me and I can see the image. Which result do you get if you use that link? 

fadege
In the EMAIL... the images links are broken, not in the web page
Cordiali Saluti
---------------------
Fabrizio de GennaroDIGITAL INDEXWeb Architect, Digital strategist, Digital Publisher
blusublu.it fadege.it - digitalindex.it - digitaldocet.it -  parigisotterranea.it Via della Vite 30 - 41121 Modena, Italy
Phone +39-339-3277864
P.iva 02271330363
Codice destinatario fatture KRRH6B9

Il giorno mar 21 mar 2023 alle ore 22:39 Sven Bluege <info@svenbluege.de> ha scritto:

sbluege

You posted on of the links of the email above. It allows the download of the paid image. This link works for me, the download starts.

Can you desribe "broken", please? 

fadege

Sure: it not work. But after several test I see this:

The image URL links work on:

  • Gmail app on mobile
  • PC/Mac with Firefox

The image URL links not work on:

  • PC/Mac with Chrome, both normal and incognito mode
  • PC with Edge

On the Edge a message appear: "cannot be downloaded securely"

So is a security issue. I try to change all the security and download setting on Google Chrome but... nothing...

What I can do? Thanks

 

 

sbluege

Why is there an http-link in the email? Is your website supporting both? It should not, that would avoid http-links in the mails, too.

fadege
This are the link your system generated. Anyway, yes my website supporting both

Il giorno gio 23 mar 2023 alle ore 16:35 Sven Bluege <info@svenbluege.de> ha scritto:

sbluege

True, Event Gallery is generating those URLs. It uses the protocol and the domain of the requests which triggers the mail. So if somebody is doing this via http, the link will be an HTTP link. No website should use HTTP anymore. You're collecting user-data in the checkout, HTTPS is something you should enforce. In Joomla, this is a checkbox in the global settings. 

fadege
And the https's checkbox in Joomla is already checked.
So how to resolve the issue?
Thank you


Il giorno ven 24 mar 2023 alle ore 17:13 Sven Bluege <info@svenbluege.de> ha scritto:

sbluege

Maybe this helps: https://ostraining.com/blog/joomla-cms/to-http-or-to-https-your-joomla-site/

I use Apache rewrite rules to have HTTPS only. Perhaps your hosting provider is offering something already out-of-the-box.