Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#436 Blurry Images

Posted in ‘Event Gallery - General’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by sbluege on Tuesday, 04 March 2014 19:48 UTC

sbluege
My images are very blurry. They are totally not sharp.

sbluege
This is a PHP 5.5.9 issues reported here:

https://bugs.php.net/bug.php?id=66714

See this image for what's going on:



A temporary fix for Event Gallery is this:

  1. Open the components options and disable image sharpening
  2. Clear the server cache using the "Clear Cache" button or the Joomla Cache Manager
  3. Clear the browser cache


Once this PHP defect is fixed you can turn this on again.

sbluege
Event Gallery 3.2 contains a workaround. It's slow but the thumbs are cached once created.