Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#3016 Cart checkout problem

Posted in ‘Event Gallery - General’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by sbluege on Wednesday, 31 January 2018 12:58 UTC

Harrywa
Hi,
I've recently started to try out the cart feature, which is provided by Eventgallery.

The collection of photos in the cart does work as expected (see screen), but at checkout, the page throws away all other frames, menus and templates, the only thing left is the cart, but checkout cannot proceed from here on.

Do I need the "Extended" version of Eventgallery to get the cart working? I don't have it yet. I'm asking, because the product comparison matrix looks like so. But I wonder why the cart module is even here...

(php-Version 5.6)

regards, Harry

sbluege
Please update both Event Gallery and Joomla! to the latest version. Do you still have this issue?

Can you provide a link to that page?

Harrywa
Hi Sven,
thank you for the answer. I've updated Joomla to 3.8.3 and Eventgallery to 3.7.10.

The issue stays the same. I've created a testing cartable gallery (public) here: Link

Thanks, Harald

sbluege
I see. Can you increase the error reporting level? Which error message do you see on that page?

https://www.svenbluege.de/joomla-event-gallery/event-gallery-manual/faq-blank-page

Harrywa
I've increased the error reporting level to "Maximum" as you suggested. Didn't changed anything, I don't see any error message, but instead a white page with the "Bilder im Warenkorb" and so on, as my screenshot above. Have you been able to reproduce the issue with the provided link?

sbluege
I can see the error: Fatal error: Call to a member function getPath() on null in /components/com_eventgallery/helpers/route.php on line 223

Can you check the category assignments of the events, please? Seems like at least the example event is assigned to a category which does no longer exists.

Harrywa
Oh, now I've found the error message too, when I've opened the page source code.

And yes, you were totally right, the category of the event was unpublished and accessible for registered users only :-( *shame*
Don't know what of these both settings caused the error.

Thanks for pointing that out, I wouldn't have found that one without your help!! Finally, I can proceed in testing the cart feature. *closed*

sbluege
I'll address that error in the next release. Thanks for the additional input.