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#2904 no thumbnail image preview

Posted in ‘Event Gallery - General’
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Latest post by sbluege on Friday, 20 October 2017 07:17 UTC

laralara
 there is no thumbnail preview and there is javascript error when loading the gallery page.
error is like this:

Uncaught ReferenceError: EventGallerySlideShowConfiguration is not defined
at HTMLDocument.<anonymous> (eg-compressed.js?v=3.7.8:1)
at i (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.K (jquery.min.js:2)
(anonymous) @ eg-compressed.js?v=3.7.8:1
i @ jquery.min.js:2
fireWith @ jquery.min.js:2
ready @ jquery.min.js:2
K @ jquery.min.js:2


please help me...tq

sbluege
Hi,

seems like something is missing in your delivered HTML pages. To be specific: the JavaScript object EventGallerySlideShowConfiguration is not defined. This usually happens in the head of an HTML page.

Please turn off any "css js optimization plugins". Does it work then?