Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#4442 Slow pictures loading

Posted in ‘Event Gallery Extended’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

PHP Version
8.1
Joomla Version
4.2.6
Test URL
https://www.waterwind.it/new/it/montagna/album-foto/event/M_2023_01_14_Stivo.html

Latest post by sbluege on Monday, 16 January 2023 17:36 UTC

ita4012

Hi Sven.

I have recently noticed that pictures thumbanails in my slidegalleries take a while to be uploaded in the page, and appear. You can check here: https://www.waterwind.it/new/en/windsurfing/reports-and-photos/photos-shop/events.html

Once images are cached, there is no problem. But before caching, they take lots of time to appear.

I didn't change any settings, but only updated the extension constantly.

What can have happened?

Thanks 

sbluege

Hi Fabio, 

this behavior is normal if you generate images on the fly (default behavior). It depends on the server how fast this is. Once all thumbnail sizes are generated and cached, things will be fast. You could switch to pre-generated images, then all thumbs are calculated during the upload (which will make the upload slower).

If you switch between dynamic generation and pregeneration, use the "thumbnail creator" to create missing thumbnails for the already uploaded image. 

ita4012

Ok, Sven. Thanks for clear reply. 

Best regards 

sbluege

You're welcome.