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#2688 – Image Failed to load

Posted in ‘Event Gallery Extended’
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Sunday, 21 May 2017 18:41 UTC
neveryonas
 Hi there. I'm not sure what's happened, but my images are failing to load. I checked them on the server, and they are still there and in their correct folders. When I view the images in the events, they show as a broken link. It I click on one on the blank images from the front end, I am getting the error "image failed to load"

I have cleared cache and synced the database. Any other suggestions?

Custom Fields

Event Gallery Version 3.7.2
Joomla Version Joomla 3.7.1
Sunday, 21 May 2017 20:00 UTC
sbluege

Hi,

Please send a link to the site which should show those images.


 
Sunday, 21 May 2017 21:17 UTC
neveryonas
I guess that would help :0

http://bonsai-bci.com/australian-convention-demo-gallery-2/categories/sunrise-on-australian-bonsai-2014

Upon further investigation through Firefox inspector, I see I am getting 403 forbidden errors. My image folders are 755, and the images are 644. I must have a permission problem somewhere else?

Cheers
Monday, 22 May 2017 03:32 UTC
sbluege
Seems like your server does not allow the execution of this file: http://bonsai-bci.com/components/com_eventgallery/helpers/image.php

Please contact your hosting provider for hints how to fix this. In the meantime you can switch on the "fallback render mode" in the components options. But please don't keep this option since it will increase the server load.
 
Monday, 22 May 2017 17:09 UTC
neveryonas
Hi, I checked with my host and they say there is nothing on their end that would cause this error. I am thinking though it may be an issue with the .htaccess file and new advanced security features.


For example:
##### Advanced server protection rules exceptions -- BEGIN
RewriteRule ^administrator\/components\/com_akeeba\/restore\.php$ - [L]
RewriteRule ^administrator\/components\/com_admintools\/restore\.php$ - [L]
RewriteRule ^administrator\/components\/com_joomlaupdate\/restore\.php$ - [L]

So I tried adding
RewriteRule ^components\/com_eventgallery\/helpers\/images\.php$ - [L]

but that didn't work. So not sure what the syntax would be

Can I send you my htaccess file to see if there is something in there I should modify?
Monday, 22 May 2017 17:19 UTC
sbluege
if you played around with the .htaccess file please try to remove your custom code and try again. The rule you want to add will not help.

Which permissions are set for the script components/com_eventgallery/helpers/image.php?
 
Monday, 22 May 2017 17:27 UTC
neveryonas
Permissions are 644. I didn't customize the htaccess. Looks like it was modified by Akkeba admin tools with added security options. Should I be going to them? I'm not sure if that is what is causing the issue and maybe I am barking up the wrong tree. When I rename the .htaccess file, I get php errors when loading site.
Monday, 22 May 2017 17:42 UTC
sbluege
Okay. Let's start over again.

This URL works: http://bonsai-bci.com/components/com_eventgallery/helpers/image.php

This one throws a 403: http://bonsai-bci.com/components/com_eventgallery/helpers/image.php?&mode=crop&width=512&folder=zhao_quinquang&file=001-2014-07-24-08.47.28.jpg

Please check your server configuration where this HTTP403 is coming from. Right now I don't really have a clue.