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#2669 Error Message

Posted in ‘Event Gallery Extended’

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Latest post by sbluege on Saturday, 06 May 2017 11:43 UTC

Friday, 05 May 2017 17:43 UTC

jestrado

Hi good day.

I tried to upgrade to the Extended Event Gallery (ie. the paid version) and got an error on the backend (see attached), also an error on the home page (http://icandycarnival.com/).

Please help as soon as possible.

Thanks in advance.

Attachments

Untitled.png

Friday, 05 May 2017 18:16 UTC

sbluege

Hi,

You try to install Event Gallery 3.7 on Joomla 2.5? This is a very bad idea. Event Gallery 3.7 works with Joomla 3.6 and Joomla 3.7 but not with older and insecure versions. Joomla 2.5 is unsupported since a long time now.

To fix this mess I suggest to use a database backup.

Friday, 05 May 2017 18:35 UTC

jestrado

Hi thank you for your reply.

How do I go about this database backup?

Friday, 05 May 2017 18:47 UTC

sbluege

I'm sorry for your trouble. You need to do something like this:

Restore Database:
- get the database backup from your hosting provider. The usually have some kind of manual for this
- grab all tables with the name like *_eventgallery_* from the backup
- drop those tables from your database and import them again from the backup. If it is easier restore the whole database. If your don't collect data with your site that is a good way to go.

Restore File System
- install your old version of Event Gallery 3.3.3 again or restore your site from the file backup.

Friday, 05 May 2017 18:59 UTC

jestrado

WOW... I'm not so familiar with this and the last thing I want to do is mess it up more. The Server side support rep should be able assist, I hope :(

Thank you for the guidelines. I really appreciate it.

Friday, 05 May 2017 19:12 UTC

jestrado

If I download the folder with all the images and just remove the event gallery component after- will that work?

Friday, 05 May 2017 19:13 UTC

sbluege

I assume there is a backup both for database and file system. The best way is still to recover the site from a backup.

You can try to uninstall the Event Gallery package and reinstall Event Gallery 3.3. This will clean the database and you'll lose all meta data. But if you run the "Sync Database" process you'll get all the images back. This might result in a working system.