Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#1952 "This image failed to load"

Posted in ‘Event Gallery Extended’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by sbluege on Wednesday, 10 February 2016 07:17 UTC

Tuesday, 09 February 2016 21:47 UTC

AndreaM

Hi Sven,
your gallery look great!

I've tried the free version, and then i updated to the pro.
In the free version too some images where not loaded properly, and only after some trial the gallery working well.
When i moved to the extended version, the images does not load at all:

- when upload files in a Event , there are not thumbnails (attached image 1)
- opening the menu item, does not load any image (attached images 2).

I uninstalled all Event Gallery extensions, then reinstalled the free version, and over again the extended, cleared all cache, but still no work.

Can you help me?
Many thanks