The order page shows all the information the system has about your order. At the top you see the order number and date, the customer, the number of pieces and the total. Below are the images of the order with the image type, the price the buyer paid and the totals, and next to them the status, the customer and the addresses. You can change the status of the order itself as well as the shipping and payment status, add backoffice notes and choose the language of the emails to the buyer.
It might happen that an external service changes the order while you have it open - a payment provider marking it as paid, for example. Saving is then refused so that you do not overwrite that change, and the page tells you so. Close the order and open it again to get the latest data.
The Technical details are closed until you open them; your browser remembers whether they were open. They hold the list for your photo lab - one line per image with the order number, the quantity, the size and the event and file name, separated by tabs - which Copy puts on your clipboard, and the data the payment and shipping methods stored with the order, for example the payment id at Stripe or PayPal.
Keep in mind that there are some emails triggered automatically if you change an order status for the order. If you mark an order as paid or shipped, an email is sent out. This happens every time you change an order to those states.
If a mail cannot be sent - the mail is switched off in the Global Configuration (Send Mail: No), or the mail server refuses it -, the order is saved all the same, and Event Gallery shows a warning which names the mail and the reason.
Mails which fail while a buyer orders or pays are not shown to your staff, since nobody is looking at that moment; the order goes through.
If it was the order confirmation and the buyer is on your site - when they place the order, or when they come back from the payment provider -, they are asked to note the order number; the reason is never shown to them.
If only the copy of a mail to you and your colleagues fails, the buyer got the mail, and that counts as sent.
Every failed order mail is written to the log file administrator/logs/com_eventgallery_order.log.php.
Once your mail works again, the button Resend Order Mail sends the order confirmation of an order once more; a payment or shipping mail goes out again when you set the status away and back.
The button Download images (ZIP) downloads all images of the order as a ZIP file. The name of each file in the archive includes the image type and the quantity. Your server might be too slow if you try to download an order with a lot of images.
