Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#724 photo sharing

Posted in ‘Event Gallery - General’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Frankel on Thursday, 29 May 2014 14:33 UTC

Frankel
When I click on the share icon over a photo it shows 'loading' but nothing else happens.
Also I've obtained a facebook app id. Do I actually have to write an app?

http://karenfrankelart.com/event/Little-Art

Thanks

Karen

sbluege
The problem is caused by URL rewriting somehow.

This url should return a HTTP 200 instead of an HTTP 404:

http://karenfrankelart.com/event/index.php?option=com_eventgallery&view=singleimage&layout=share&folder=Students&file=adultdraw01.jpg&Itemid=229&format=raw

Do you use a special SEO component which can cause this? It is kind of strange that the url above return the right content but still adds the HTTP 404.

Frankel
Thanks. I will pass this information on to my developer.

Karen

sbluege
Well, forget about my question. Please update to Event Gallery 3.2. This will generate the correct url and will fix your issue.

If you want to use the Facebook Photo Share option you need to create a Facebook app. But maybe the Facebook Share Dialog is enough. It does not require any additional effort.

sbluege
I recommend to use version 3_2_0_15 which you can get from the developer section.

Frankel
Thank you so much. Here is the information from my developer. "We are using sh404SEF on the website for search engine friendly urls." I have also passed on your suggestion that we upgrade.

Thanks

Frankel
I have now updated to the version you recommended and the social buttons are appearing. I'm now figuring out the facebook thing. Thanks