Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#479 Blank Cart Images

Posted in ‘Event Gallery - General’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by zesgar on Wednesday, 05 March 2014 23:15 UTC

zesgar
 I have this site
http://www.nikibryant.com/proofing-durango/cart

The images thumbnails in the cart are all blank. I can't get it to display the images in the cart.... Thanks I am using 3.2.6

sbluege
There is no version 3.2.6.

Since I can't add something to the cart I can't check the issue you tracked.

But I see several issues on your site:

  • there are JavaScript errors which might prevent Event Gallery from working correctly
  • there are some images missing like this one: http://www.nikibryant.com/components/com_eventgallery/helpers/image.php?option=com_eventgallery&mode=crop&width=512&view=resizeimage&folder=burtonfamily&file=DSC_8963psf.jpg

    Sync the database in case you changed something directly in the file system using the "sync database" button on the overview page of the component.
  • Did you disable the "internal component cart" using the components options? If so you can't add anything to the cart because the necessary JavaScript is missing. You need to show the component cart and/or the cart module.

sbluege
btw, please do not use subfolder in /images/eventgallery. This is not supported. Only one folder level is allowed. You can use tags and categories create the hierarchy you need.

Good:

/images/eventgallery/foobar/image.jpg

Bad:

/images/eventgallery/foobar/subfolder/image.jpg

zesgar
thanks got it to work