Support

Hi,

my website moved to another webhost provider, which is now Magenta in Austria. I think since then the Eventgallery cannot be accessed anymore on the homepage (however I am able to access the backend of the extension without issues).

When accessing the page I get the following error message with this stacktrace in debug mode:

0 Call to a member function getLazyThumbImgTag() on null

Call stack # Function Location 1 () JROOT/components/com_eventgallery/views/snippets/tmpl/events/default_event.php:55 2 include() JROOT/components/com_eventgallery/library/common/view.php:114 3 EventgalleryLibraryCommonView->loadSnippet() JROOT/components/com_eventgallery/views/snippets/tmpl/events/default.php:21 4 include() JROOT/components/com_eventgallery/library/common/view.php:114 5 EventgalleryLibraryCommonView->loadSnippet() JROOT/components/com_eventgallery/views/events/tmpl/default.php:24 6 include() JROOT/libraries/src/MVC/View/HtmlView.php:697 7 Joomla\CMS\MVC\View\HtmlView->loadTemplate() JROOT/libraries/src/MVC/View/HtmlView.php:230 8 Joomla\CMS\MVC\View\HtmlView->display() JROOT/components/com_eventgallery/views/events/view.html.php:80 9 EventgalleryViewEvents->display() JROOT/libraries/src/MVC/Controller/BaseController.php:672 10 Joomla\CMS\MVC\Controller\BaseController->display() JROOT/components/com_eventgallery/controller.php:53 11 EventgalleryController->display() JROOT/components/com_eventgallery/controllers/Events.php:16 12 EventgalleryControllerEvents->display() JROOT/libraries/src/MVC/Controller/BaseController.php:710 13 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/components/com_eventgallery/eventgallery.php:60 14 require_once() JROOT/libraries/src/Component/ComponentHelper.php:402 15 Joomla\CMS\Component\ComponentHelper::executeComponent() JROOT/libraries/src/Component/ComponentHelper.php:377 16 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/SiteApplication.php:194 17 Joomla\CMS\Application\SiteApplication->dispatch() JROOT/libraries/src/Application/SiteApplication.php:233 18 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:196 19 Joomla\CMS\Application\CMSApplication->execute() JROOT/index.php:49

 

Is it possible that somehow my PHP version does not match anymore with the used Eventgallery version? I tried to find release notes with that info, but I only found version 3.11.4 as oldest and there my PHP version is fine as it requires >7.

How can I solve this issue?

Thanks for your help

Christoph

Hi,

thank you for the very fast response!

I unpublished the latest events, and actually it turned out that one of those lead to the error. I removed it from eventgallery, after that it was accessible again on the website.

However, after I deleted the whole affected folder containing the 17 photos from the server and added the photos again, I get (after syncing the folder and files in eventgallery) the following error when I try to edit the event in eventgallery in the backend:

Es ist ein Fehler aufgetreten!

0 Cannot write to log file.
/var/www/vhosts/host-1728.webhosting.myprovider.at/httpdocs/bc-la.com/libraries/src/Log/Logger/FormattedtextLogger.php:293

Call stack # Function Location 1 () JROOT/libraries/src/Log/Logger/FormattedtextLogger.php:293 2 Joomla\CMS\Log\Logger\FormattedtextLogger->initFile() JROOT/libraries/src/Log/Logger/FormattedtextLogger.php:167 3 Joomla\CMS\Log\Logger\FormattedtextLogger->addEntry() JROOT/libraries/src/Log/Log.php:320 4 Joomla\CMS\Log\Log->addLogEntry() JROOT/libraries/src/Log/Log.php:166 5 Joomla\CMS\Log\Log::add() JROOT/libraries/src/MVC/Controller/BaseController.php:886 6 Joomla\CMS\MVC\Controller\BaseController->holdEditId() JROOT/libraries/src/MVC/Controller/FormController.php:416 7 Joomla\CMS\MVC\Controller\FormController->edit() JROOT/libraries/src/MVC/Controller/BaseController.php:710 8 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/administrator/components/com_eventgallery/eventgallery.php:69 9 require_once() JROOT/libraries/src/Component/ComponentHelper.php:402 10 Joomla\CMS\Component\ComponentHelper::executeComponent() JROOT/libraries/src/Component/ComponentHelper.php:377 11 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/AdministratorApplication.php:101 12 Joomla\CMS\Application\AdministratorApplication->dispatch() JROOT/libraries/src/Application/AdministratorApplication.php:159 13 Joomla\CMS\Application\AdministratorApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:196 14 Joomla\CMS\Application\CMSApplication->execute() JROOT/administrator/index.php:51

Interestingly this error occurs only when I want to edit the event. I am able to see the photos and reorder them in the backend, and am also able to publish the event (which results in no error in the frontend anymore, I can see the gallery and also all images of this event).

Do you have an idea what could be the issue here?

Thank you very much!

Yes there is a /logs folder and I am able to create new files and write to them. However, the folder seems to be empty beside an `index.html` and `error.php` as well as `1.error.php`.

This path is also set in the Joomla configuration under System -> Protocol folder.

And as you expected I guess, the editing is not working for any event, so it has nothing to do with a specific one. I cannot see any setting in Eventgallery related to logging, do you think it is an Joomla issue? 

I get a similar error concerning a phpVersionCheck, which has something to do with the quickicon plugin, when I go to the control center for example.

You are right. 

I think the path to the log folder was not configured correctly by the system during migration of the server, while interestingly the path to the temp folder was correct. I changed the base path for the log folder and now I can edit the events again. 
Thank you for your help!