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#3803 Error Message - no picture, no Thumbnail

Posted in ‘Event Gallery - General’
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Latest post by Schorny on Thursday, 12 March 2020 06:57 UTC

Schorny
 Hey Sven,

I need Help.

after we transfered my Homepage to a new virtual Server, and after I deleted the folder of the Cahe Folder, my Gallery is not working anymore.

I deleted the Event / Pictures and created again. No chance.

I can create the Event, upload the pictures and in the first overview no thumps and on the Site, the pictures are not loading.

Cache folger has 0755

Any Idea ?

Thank you

Mirko

sbluege
Hi,

please make sure PHP uses the GD extension. This extension is responsible for handling images.

Schorny
At the end I got it. not 100% sure how... But yes, I think also the PHP GD was part of the solution.

Thank you