Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#3614 Error: Checkout

Posted in ‘Event Gallery - General’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by sbluege on Sunday, 14 July 2019 18:34 UTC

wacamy
 When trying to checkout with the cart I get the following error:

Error: 0 - Call to a member function processOnPaymentSave() on null

sbluege
Hi,

please turn on the debug mode in the Joomla Configuration to reveal more information here. Don't forget to disable the debug mode afterward.

wacamy
Maximum error reporting doesn’t show anything more

sbluege
The error reporting in one thing, but did you try the debug mode?

wacamy
Yes, there is nothing else displayed on the page,

Attachments

Screen_Shot_2019-07-14_at_18.28.40.png

sbluege
Is there any active payment method? Some users deleted the default payment method which might cause this issue.

wacamy
I've got the 2 default ones still active

Attachments

Screen_Shot_2019-07-14_at_18.54.22.png

sbluege
Okay. Do you try to use "digital items" in your cart?

wacamy
Yes, they are all digital

wacamy
OK, found the issue that it needed digital items turning on, however now it says invalid shipping method. I can't see how to have a shipping method for downloads?

sbluege
That is easy. You need Event Gallery Extended in order to support downloads.

The payment issue I'll address in the next version. An exception should not be visible.