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#2424 Image Loading Issue

Posted in ‘Event Gallery - General’

This is a public ticket

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Latest post by sbluege on Wednesday, 09 November 2016 19:29 UTC

Wednesday, 09 November 2016 18:41 UTC

rgbadmin

Hi,

I am having a problem with the event images not displaying correctly for example,there are 6 images and only a few are visible. see attached screenshot, its just showing an empty area where there should be more images. This happens differently on all browsers and computers and only seems to show all six images on my computer. Also, when you click on any of the loaded images you receive the error "This image failed to load.".

http://villagesofmontereynaples.com/clubhouse-renovations-gallery

Please advise. Thank you!

Attachments

Screen_Shot_2016-11-09_at_1.18.57_PM.png

Wednesday, 09 November 2016 19:16 UTC

sbluege

The server is not able to open the original file:

Just open this link to see the error message: http://villagesofmontereynaples.com/components/com_eventgallery/helpers/image.php?option=com_eventgallery&mode=uncrop&width=400&view=resizeimage&folder=ClubhouseRenovations&file=november-2016-renovation-6.jpg

Wednesday, 09 November 2016 19:18 UTC

rgbadmin

I don't see an error when I go to that link... I see the image.

Attachments

Capture.JPG

Wednesday, 09 November 2016 19:19 UTC

sbluege

Please clear your browser cache.

Wednesday, 09 November 2016 19:21 UTC

sbluege

And please have a look at this ticket: https://www.svenbluege.de/support/general/2224-images-not-showing-in-the-front-end-or-back-end

This sound like the same thing again.

Wednesday, 09 November 2016 19:25 UTC

rgbadmin

I have already tried everything that worked in all of our previous tickets and nothing is working. Please advise.

Wednesday, 09 November 2016 19:29 UTC

sbluege

The server can't open the image. Please make sure the webserver is allowed to access this image and that the image is actually there. If you have any questions relating the access permissions please consult your hosting provider.

This issue can happen for example if your webserver and your FTP server use different users. Files uploaded via FTP are not accessible to the webserver.