Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#3200 Album selector

Posted in ‘Event Gallery Extended’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by kg6lee on Friday, 29 June 2018 04:38 UTC

kg6lee
 Sven: I have been using Event Gallery in conjunction with Google Photo Images but recently I've encountered the attached error message after clicking album selector. I don't recall adding any social media blockers. The previous event created was June 18th with no problems. Any ideas what is wrong. george

sbluege
Hi,

please try to use the selector in an anonymous browser tab to make sure no browser extensions cause issues. You can use this page for a quick check: https://www.svenbluege.de/picasa/v1.2/

In addition you can try top open the browser console to see if there are any JavaScript error messages.

kg6lee
Sven: The album selector page appears normal with in an anonymous browser tab with the link that you provided but now I'm at a lost as to what to do or a workaround. Any suggestions? Thanks.

sbluege
So I guess you have a fancy extension in your browser which blocks the necessary Javascript. You can try to use your Joomla backend in that anonymous browser or you check all extensions which your browser runs. Adblockers are extensions which I would look for. 

kg6lee
Sven: In trying to identify the issue I discovered that it's latest version of Firefox that is causing the problem. Everything works fine with Chrome, Internet Explorer and Edge. Also I noticed that the share icon does not appear in Firefox. Thanks, george

sbluege
I can't reproduce this behavior in Firefox 61. Can you share a link to that site, please? I would like to check the visibility of the sharing icons for each image.

kg6lee
Sven:  I just updated Firefox to 61 to be sure but the album selector problem still exists on the back-end.  As for the front-end the social share icon does not show up, however it does with Chrome and IE.  Username and password:  guest; guest. Then click any of the images in the right margin.

http://kg6leephotography.cloudaccess.host/

On Wed, Jun 27, 2018 at 11:19 PM, Sven Bluege <info@svenbluege.de> wrote:

kg6lee
Sven: Everything appears to be working again. Thanks.