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#2292 Gallery design crash after Update

Posted in ‘Event Gallery Extended’
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Latest post by rdbeli on Sunday, 21 August 2016 19:51 UTC

rdbeli
 Hi there, I was updating to the newest version 3.5.6. after this my Gallery looks like it was redeisgned by error. Everything looks awful and when I open a Gallery no pictures are presented. What's wrong here. Any help


www.snapshotz.ch/gallery

try this gallery (which is not PW protected)
http://snapshotz.ch/gallery/event/115621540406197413914@30_40_50.html

Thanks for your help.

regards, Ruedi

sbluege

Did you cleared the picasa cache in /cache/com-eventgallery-picasa?

From which version have you updated?

>

rdbeli
I cleared the cache in the overview interface of the event Gallery component yes. After this it seems to be fine and most of the galleries are "back" again. But now I can see there are a lot of galleries missing. Please refer to my latest ticket, this one can be closed, thanks a lot.