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#2137 Pictures Fails to upload

Posted in ‘Event Gallery Extended’
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Latest post by sbluege on Thursday, 02 June 2016 17:31 UTC

Jophfho
Hi Sven,
your gallery look great!


I have been trying to have new galleries however the images does not load at all:

- when upload files in a Event , there are not thumbnails (attached image 1)
- opening the menu item, does not load any image (attached images 2).


Can you help me?
Many thanks

sbluege
Seems like there is a problem with the image rendering. There are multiple possible reasons for this. Can you provide a link to a site where you expect to see images please? Otherwise I can just send you to the manual:

https://www.svenbluege.de/joomla-event-gallery/event-gallery-manual/faq-thumbs-do-not-show-up

Jophfho
hello

Here the website I use the module

http://www.vybezz.com

I clear the cache but it still happen that I can't load the images..

Thanks in advance

sbluege
Seems like some images show up. But your server seems to be unreliable. Sometimes it delivers images, sometimes not. Can you check the error log of your server please? Can you increase the server performance somehow?

sbluege
The following URL delivers a "white page": http://www.vybezz.com/index.php?&mode=uncrop&width=900&folder=Carimi&file=IMG_3194.JPG&option=com_eventgallery&view=resizeimage

Please increase the error reporting level using the Joomla! global options so we can see a an error message.

Jophfho
I just set the error report to maximun in the global configuration..


Thanks in advance..

sbluege
Did you open the url above? You see an error message that your server runs out of memory while processing the image.

You have two options now:

- decrease the size of the images you upload
- increase the available server memory.