Support

 Hi,

- I have an events list showing a grid of each category. Is there a way to hide the subcategories?
- In preferences I have set the vat to not show. Can I turn it off on the invoice as well?
- Can I change the "thank you" text and email notification on the invoice?

http://www.lucideyearts.com/

Thanks!
Karen

HI,

It is the language on the "thank you" page that I am interested in changing. Where can I customize that?

Thanks!
Karen

Hi,

My images are uploading REALLY slowly. Much slower than image heavy sites like istock so it's not my system. i'm refreshing the page over and over only to have images add one by one. I have them all less than 500 px at 72 dpi so that's not the issue either. I have attached a few pages from the global config so you can see if they are correct.

Thanks so much for your help!
Karen

On Tue, Aug 18, 2015 at 11:51 AM, Sven Bluege <sbluege@gmail.com> wrote:

Hi Sven,

That may well be the case, and there seems to be something else going on. I am attaching screenshots of screen refreshed over a period of a few minutes (you can see the order by the times on the file name). As you can see images load, then reload at another size, then don't load while others load. It doesn't make sense to me. Do you see anything here that gives you a clue about the issue?

Also, is there any way to control how the art is cropped in the preview jpg?

Thanks,
Karen
Karen
On Wed, Sep 23, 2015 at 1:21 PM, Sven Bluege <sbluege@gmail.com> wrote:

Hi again Sven,

I made sure the cache is on and that did help. But also the images aren't loading to the cart in a timely way. Try it to see.

Thanks,
Karen


On Wed, Sep 23, 2015 at 1:21 PM, Sven Bluege <sbluege@gmail.com> wrote:

I'm talking about the settings for the cache in the global configuration. And changing that to on seems to help.

Thanks for your suggestions, very helpful.

There is something else going on, maybe you have an idea if it's the site or the server. Every time I reload the page different thumbnails have a broken symbol instead of the image-in the backend (attached). Literally, they keep changing, so it's not a cache issue where they load then are in memory. They load, then appear broken, then appear as an image next, then broken again. I have tried to reload the images, but it's not that. It appears random. Any ideas?

Thanks again,
Karen



On Thu, Sep 24, 2015 at 2:12 AM, Sven Bluege <sbluege@gmail.com> wrote: