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#3546 – Images do not show since updated to joomla 3.9.6

Posted in ‘Event Gallery - General’

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Thursday, 09 May 2019 14:54 UTC

bmt3000

Yesterday, I updated Joomla version from 3.9.5 to Joomla 3.9.6. Also updated french language package to latest version.

Nothing else was changed. Today, I've noticed that neither my categories images nor galleries's images are showing.

Files are still on the server, nothing was touched in the backend regarding Event Gallery.

Is there a compatibility problem with Joomla 3.9.6 ? If so, is there an update for Event Gallery for that ?

Regards

B

Custom Fields

Event Gallery Version	3.10.20 (build c4387b2)
Joomla Version	3.9.6
URL	http://gestionweb2g2t.ca/joomla/index.php/fr/galeries
PHP Version	7.2.18

Thursday, 09 May 2019 15:19 UTC

sbluege

Hi,

please double check that nothing changed. You're running PHP without the GD extension. Rendering images is not possible without it. Currently, your site shows an error message that imagecreatefromstring is missing.

http://gestionweb2g2t.ca/joomla/index.php/fr/?&mode=crop&width=1280&folder=seascapes&file=dallas_rd_sunse.jpg&option=com_eventgallery&view=resizeimage

Did you clear the cache after installing the Joomla update? That might have revealed an issue with the PHP version you lately switched to.

Thursday, 09 May 2019 18:34 UTC

bmt3000

Just reverted to PHP 7.0 and images are back. Never saw that error message you shown me.

So the GD library are missing on php 7.2 my host installed lately, right ? So I need to ask my web provider to add it ?

And no, I didn't cleared the cache after upgrading to joomla 3.9.6, I was not aware it was required.

B

Friday, 10 May 2019 08:27 UTC

sbluege

You don't need to clear the cache, I just thought that might have revealed the issue.

I hope your hosting provider can answer the GD question quickly.

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