Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#3540 – Portrait images not showing in browse mode

Posted in ‘Event Gallery - General’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 02 May 2019 08:15 UTC
we noticed that the potrait images do not show when browsing images with next/previous function. The image shows on the gallery page, but not when browsing images. Only landscape view images show while browsing. What can be causing this?
Here the link it is trying to open:

- Anne
Custom Fields
Event Gallery Version 3.4.2.
Joomla Version 3.9.5.
PHP Version 7.2.
Thursday, 02 May 2019 17:02 UTC

this is a link to one of your thumbnails:

Your server returns an HTTP500. Please increase the error reporting level in the Joomla configuration to reveal the error message. Don't forget to set back this setting afterward.
Wednesday, 08 May 2019 09:13 UTC
I put on the error reporting and got this message in that portrait image:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 6873601 bytes) in /home/np1547/public_html/components/com_eventgallery/library/common/imageprocessor.php on line 285

This is the address where it happened:

I don't get the same error message with the landscape view, only in the portrait format images.

- Anne

Wednesday, 08 May 2019 09:29 UTC
That is what I expected. You have a memory_limit of only 32MB. I guess your landscape images are smaller than your portrait images?

If you want to solve this, you have two options:

- reduce the size if your images (number of pixels, not by file compression)
- increase the memory_limit to 64 or 128MB (recommended option)
Wednesday, 08 May 2019 09:33 UTC
Ok, I'll look into this! Thanks for the help!

- Anne
Wednesday, 08 May 2019 10:00 UTC
You're welcome.