Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#2850 – Google Photos Images - Album Selector - blank screen

Posted in ‘Event Gallery - General’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 20 September 2017 11:55 UTC
fanek
Hi Sven,

See attachment :-( I'm trying to show a test photo gallery but It does not work for me.
1) https://photos.app.goo.gl/UDXx5Av3evX7VoTn2
or
2) https://photos.app.goo.gl/P2o96ATywKltoBI93

Tech info:
Event Gallery > Configuration > General > Google Auth Token
is is set
--
Best regards,
JAcK

Custom Fields

Event Gallery Version 3.7.2 (build d8df3c6)
Joomla Version 3.7.5
Attachment
Event-Gallery.png
 
Wednesday, 20 September 2017 12:12 UTC
sbluege
Hi,

seems like the login does not work. I can't read the language but the sign in button looks the same before and after the popup window. Please make sure you sign in correctly. This is just javascript magic and actually not Event Gallery code.
 
Wednesday, 20 September 2017 16:19 UTC
fanek
1. The first login triggered acceptance for your app, I accepted, this is visible in my Google account (attachment). Google login data is OK. The next step is a blank screen.
2. Second, third sign without effect - blank screen (attachment).

Will the login data on my test server help here more than writing? Two browsers, two servers - it does not work for me :-(
I have no ideas ...
-
Regards
Jack

Tech info
Tested on: FireFox 55.0.3 (32 bit), Vivaldi 1.12.955.36 (Stable channel) (32-bit)
Pure Joomla - test server http://wp.fanka.pl/ (the gallery works with local files) and the test server on the local PC.
Norton Security on my PC - firewall ON and OFF.

!!!
Please remove the attachment Event-Gallery_loging_Vivald.png
Attachment
Event-Gallery_google-accoun.png
Event-Gallery_loging.png
 
Wednesday, 20 September 2017 16:30 UTC
sbluege

Do you see any Javascript errors in your browser console?


Did you tried another computer?


>

 
Wednesday, 20 September 2017 16:59 UTC
fanek
Something like that? I'm not a programmer just a user :-)
Another PC - no. I'll try another tomorrow.
Attachment
Event-Gallery_Viv-ERR.png
 
Wednesday, 20 September 2017 18:20 UTC
fanek
I think you wrote about it.
Event-Gallery_JS-00 - start point, JS console cleared> click "Album Selector"
Event-Gallery_JS-01 - record after clicking on "Album Selector"
Further attachments as the name implies.
Attachment
Event-Gallery_JS-00.png
Event-Gallery_JS-01.png
Event-Gallery_JS-02_google-start.png
Event-Gallery_JS-03_google-after.png
 
Wednesday, 20 September 2017 18:46 UTC
sbluege
So there are JavaScript errors. Do you have any ad blocking/tracking blocking extensions installed? Please double check. Do you have anything active regarding security?

Please disable those extensions. Before you do, you can try to open a private browsing windows (CTRL+SHIFT+N) and try to sign in there. Usually, those extensions are disabled in this mode.
 
Thursday, 21 September 2017 12:11 UTC
fanek
First of all, great thanks for looking into my case and quick hints. Thank you very much! :-) Yes, another PC can do it. Apparently the program connects not only with Google and it is blocked.

Recent Questions:
1) Can these magic numbers (attachment) read from Google Photos, somehow decode yourself?
2) How do I mark albums that are not on a "private account" but on a "brand account"?
Attachment
Event-Gallery_goo-user-albu.png
 
Thursday, 21 September 2017 20:38 UTC
sbluege
It is not possible to derive the necessary information form any Google URL.

If you can log into your brand with a dedicated user and a password, you can access the images from this account. The selector can show only the albums attached to the user account. I was able to get the necessary credentials for a business account in the past but today I have no clue where to get those data. Google might have changed something here.
 
Friday, 22 September 2017 10:01 UTC
fanek
Thank you for your time, nice day.
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.