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#2682 Google images not displayed

Posted in ‘Event Gallery - General’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by sbluege on Wednesday, 17 May 2017 06:08 UTC

AMax
Ciao

 I am using eventgallery 3.7

I'm trying to upload images from Google. Are shared album images. It recognizes albums but does not display images.
Even though I import albums with the "Picasa Import" command, upload albums but not photos.
I'm using Enventgallery 3.6 on another website that shares the same albums and there are no issues.

Thanks

sbluege
Hi,

first of all please delete the folder /cache/com_eventgallery_picasa to make sure this is no caching issue.

Then please have a look in the /logs or /administrator/logs folder. You should see some eventgallery log files. What do they contain?

AMax
Thanks for the quick response

There is no "com_eventgallery_picasa" folder in the cache folder.

This is what's in the file logs
2017-05-16T13:18:52+00:00	INFO 192.168.0.102	com_eventgallery	unable to load xml content from file. File Name: /Applications/MAMP/htdocs/s-moove/cache/com_eventgallery_picasa/826733b0116060532b85d20ba1f11733.xml for account@s-moove.com@Moto

sbluege
You can't have to @ characters in your folder id. The given user name is not the email address. I recommend to use the album selector to get the correct data

AMax
First problem solved.
Albums must not be shared.
Now I see albums with "Album Selector" but there are no pictures.

AMax

sbluege
You should not share photos: https://www.svenbluege.de/joomla-event-gallery/event-gallery-manual/edit-event-google-photos

What is your current status? I have a message here saying that "I've created new unshared albums and everything works perfectly.".

AMax
Sorry i was wrong, i uploaded the photos to folders and i forgot it and so worked.
Unfortunately, from google I can not see the photos

Attachments

Schermata_2017-05-16_alle_17.02.09.png

sbluege
Please delete the /cache/com_eventgallery_picasa folder. Does it work better? If not please check the log file again.

AMax
Deleted folder "event ..." and in the file logs nothing was changed

sbluege
- did you tried to open those events in the front end?
- does the folder /cache/com_eventgallery_picasa contain any files? If so what is the content of those files?

AMax
The folder / cache / com_eventgallery picasa now only contains local event folders.

From the front-end you see only the title of the event

sbluege
Please double check the folder cache/com_eventgallery_picasa
It should contain *.xml and *.obj files. It is unrelated to local files so I guess you might have looked for the wrong folder.

AMax
I attach the image of my cache folder

Attachments

Schermata_2017-05-16_alle_20.31.18.png

sbluege
So there is no com_eventgallery_picasa folder. That means no requests were made to the Google servers.

Is the plugin "Event Gallery - Picasa Updater" active?

AMax
Yes

sbluege

Can I have a look at this myself please? Please send the necessary credentials so svenbluege@gmail.com. Do not add them to this public ticket.


AMax
Hi, I finally solved the problem.
I do not know what had happened.
I uninstalled and reinstalled and works.
When I uninstalled my joomla blocked because she did not find "com_event ....".
What do you need to do to uninstall EVENTGALLERY completely?

Thank you so much

sbluege
You need to uninstall the complete package.
https://www.svenbluege.de/joomla-event-gallery/event-gallery-manual/intro-and-installation#update

Great that you got it working but doing this and getting a working system makes no sense to me.