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#2603 Sorry, your request failed :(500)

Posted in ‘Event Gallery - General’
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Latest post by jestrado on Wednesday, 15 March 2017 14:59 UTC

jestrado
Hi, good day.

Event gallery has been working fine until a while ago...
Today I uploaded a folder with images and created the event as i usually do. The database sync was successful and my gallery showed on the front end of my website. I then proceeded to create another event for the next folder that was uploaded. However when i did the database sync (selecting only this folder) i got the following error "Sorry, your request failed :(500)". Kindly assist in resolving this error. I have attached snapshots.

Looking forward to a prompt response.

Thanks in advance.
Joanne

sbluege
Hi,

not sure about the sync process but the issue with the images is simple. Your server has not have enough memory to process those images:

http://icandycarnival.com/components/com_eventgallery/helpers/image.php?option=com_eventgallery&mode=uncrop&width=900&view=resizeimage&folder=sipsail2017&file=TEV7809.jpg

Please decrease the image size or increase the memory limit for the php processed.

I guess I don't need to say you should update to the latest version of Joomla and Event Gallery.

jestrado
ok. Thanks very much for your prompt response.
Appreciate it