Support

Support is part of Event Gallery Extended.

Please get a subscription if you need support. Feel free to use the ticket system or the contact form for reporting defects or pre-sale questions. Make sure you're logged in in order to be able to create a new ticket.

For general information you can also jump to the manual.

Subscribe now!

#2282 can't install after upgrade site

Posted in ‘Event Gallery - General’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by sbluege on Wednesday, 17 August 2016 17:14 UTC

prem726
i was buy event gal full.
 i try to install plugin in the same website (but i change the template with quick start) so i need to install eventgallery again.
it show error
JInstaller: :Install: Can't find XML setup file.
Table 'thaistai_happy5.#__eventgallery_folder' doesn't exist SQL=ALTER TABLE `#__eventgallery_folder` CHANGE `published` `published` TINYINT( 4 ) NOT NULL DEFAULT '0';
Package Install: There was an error installing an extension: com_eventgallery_3_4_0.zip

how can i fix it?

thank you
Prem

sbluege
You used the ticket system :)

I have currently no clue what you did with your system. Since you try to start from scratch anyway you can simply uninstall the whole Event Gallery package (the package, NOT the component) and try again.

prem726
ok, i m here
first i install a new template(quickstart package) in a new folder and a new db, so i think it is seperately for the old site.

then
i login to joomla backend of the new site and try to install event gallery.
the error message was shown as i tell you

hope you can help me

sbluege
If you would have a completely fresh installation you would not have this issue. Some files and/or database tables are already present which causes Joomla to perform an update instead of a fresh installation.

- please uninstall the Event Gallery package
- make sure there is no event gallery file in \administrator\manifests\packages
- make sure there is no #__eventgallery_* table in your database
- install again