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#3162 – downloading issue

Posted in ‘Event Gallery Extended’
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Monday, 14 May 2018 14:23 UTC
ita4012
Hi. This morning I upgraded to 3.9.4 version of event gallery extended.

After that, something strange happens if I click on the download/share button as you can check in this page: https://www.waterwind.it/new/en/windsurfing/reports-and-photos/photos-albums/event/W_2018_02_18_Noli.html

How can I solve that problem?

Thanks

Custom Fields

Event Gallery Version 3.9.4.
Joomla Version 3.8.7
 
Monday, 14 May 2018 15:08 UTC
sbluege
Hi,

here is an example for a sharing toolbox: https://www.waterwind.it/new/en/windsurfing/reports-and-photos/photos-albums/singleimage/W_2018_02_18_Noli/2180352.jpg/file.raw?layout=share

Your server delivers a full page instead of a small html snippet. This link works:

https://www.waterwind.it/new/en/windsurfing/reports-and-photos/photos-albums/singleimage/W_2018_02_18_Noli/2180352.jpg/file?format=raw&layout=share

Did you install a new plugin? Did you change the URL-rewriting to append the format like html or raw?
 
Monday, 14 May 2018 16:10 UTC
ita4012
I didn't install any new plugin recently. Today, I've just installed kunena update, which has problem too. The second link you posted redirects to a blank page, at least on my smartphone using chrome.
 
Monday, 14 May 2018 16:43 UTC
sbluege
That blank page contains white icons and is the expected result :)

On my test instance, I can't reproduce this behavior. Please try to disable one system plugin after the other until the first URL returns the same content as the second one. Which plugin causes the issue?
 
Monday, 14 May 2018 19:02 UTC
ita4012
I have 9 pages of plugin.... and that's not an easy check. I tried to disable some of them (one after another) without any result.
 
Monday, 14 May 2018 19:09 UTC
sbluege
9 pages of active System Plugins? Can you double check please? Only System Plugins are interesting. No other plugin types.

Do you have any Analytics plugins in place?
 
Monday, 14 May 2018 19:28 UTC
ita4012
I've just discovered what conflicts with event gallery extendend! It's the new version of kunena! If I disable the component, event gallery works as aspected. Absurd! As I told you in my previous post, it's the only other updating operation I did this morning.

Morevoer, I noticed that the new version of kunena has the attachment button that doesn't work any more....

 
Monday, 14 May 2018 19:40 UTC
sbluege
I just grabbed Kunena 5.14. It does not create a conflict on my test system. Are you sure you disabled the component? There can only be one component at a time active so they should not affect each other.

 
Monday, 14 May 2018 20:49 UTC
ita4012
Probably, you meant Kunena 5.0.14, which is not the latest version of kunena. Joomla updating system let me update to the latest version of kunena this morning, which is the 5.1.0. (https://www.kunena.org/download).

The 5.1.0 is the one which has got issues.

I am sure. If I disable kunena component, event gallery works as aspected
 
Tuesday, 15 May 2018 06:13 UTC
sbluege
I see, and I can reproduce it with version 5.1.0. But I can't do anything about it.

Here is a link which describes the problem.
https://www.joomlaworks.net/forum/k2-en/21117-rss-feeds-not-working-when-add-suffix-to-urls-is-enabled

If you can get rid of the suffix attachment like .html, this will work immediately.

If you can't, please contact the Kunena guys. The problem is in plugins\system\kunena\kunena.php:65. The code retrieves an HTML document even if the requested format is different. As a result, you get a full page instead of a small snippet.

If I see the code correctly, you can get the Kunena "powered by"-plugin and it will work since it is no longer necessary for the system plugin to add links to the document.
https://www.kunena.org/download/plugins
 
Tuesday, 15 May 2018 07:14 UTC
ita4012
Ok, thanks. I've already contacted Kunena developers. I hope they will solve that issue, otherwise I will reinstall the previous version of Kunena forum.

So, much time wasted.....
 
Tuesday, 15 May 2018 09:39 UTC
ita4012
I downgraded to 5.0.14 and everything is ok. I'll reinstall the 5.1.0 version when issues will be solved
 
Tuesday, 15 May 2018 18:26 UTC
sbluege
Please let me know about their findings.