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#3037 – Name field missing

Posted in ‘Event Gallery Extended’
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Monday, 19 February 2018 22:32 UTC
When people order by email. The address data fields are hidden with the setting in the shipping method.
This is correct.
But this also creates a problem. When we disable the address data fields, also the name fields are hidden.
We think this is incorrect. The name fields should nog be hidden. Also the Bill to address should be Name and Emailadress.

Custom Fields

Event Gallery Version 3.8.2
Joomla Version 3.8.5
Wednesday, 21 February 2018 18:45 UTC

sorry for the late answer. Seems like the notification mail got lost

The name is part of the payment/shipping address while the email address, the phone number and the message are order related fields. While this seems not fitting your needs, the behavior is actually correct.
Thursday, 22 February 2018 03:13 UTC
Hi Sven,

We use email / wetransfer to ship the photo’s manually. (Mostly wetransfer, because of the size of the files)
So the shippingaddress is only the e-mailaddress without a name.

We cannot send a decent email to our customers, because we don’t know the name of the customer.

We think the name is basic information that is needed for every order. (The postal address is not needed for every order)
Thursday, 22 February 2018 07:56 UTC
Do you sell those images? Is there no need to know the address of your customer to invoice them?

Adding the name to the order requires coding effort. Your use case makes sense so I add that to my list.
Saturday, 24 February 2018 07:24 UTC
Great that you are adding it to the list.

Yes, we sell the images. We don’t need the postal address to invoice them if we are using email.
Sunday, 25 February 2018 14:37 UTC
I added the first/lastname in case no addresses are necessary.

You can have a look at it right now:

This version contains database changes. You'll not be able to install an older version. Please use a test system.
Tuesday, 27 February 2018 16:41 UTC
Hi Sven,

Thank you for making adjustments so quickly.
We are testing on a test system, like you recommended.
We installed the test copy on
(The original site is at:

When we add an image and continue to checkout, we see a couple of things that are correct and not correct.
- The shipment type information is not available.
- The First name, last name, email, telephone and message are shown as we would like to see :-)
- After the above fields: first name, last name, adres, town, postal code, province, country are show another time
- The selection of Shipping address = order address or send to other address is also shown, but this is not needed since we don't send paper bills.

If we continue with data in all fields. An error occurred: Shipping method is not correct.

We hope you can fix this.

Tuesday, 27 February 2018 16:55 UTC
Please add at least one shipping method. The shipping method defines if address data is necessary.

Since you offer "digital" items, make sure you use a digital shipping method.
Wednesday, 28 February 2018 10:53 UTC
Sorry, my mistake.
It works perfectly :-)! Thank you very much!!!

Is it safe to install on production or do we have to wait for the official release?
Wednesday, 28 February 2018 10:59 UTC
I would say you can use it. The next official release will be 3.8.4, so you'll get a notification if it is available.

If you want to see what the changes for the version you downloaded are, just check the manual.pdf.