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#2436 I dont receive email when someone places an order?

Posted in ‘Event Gallery Extended’
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Latest post by matthew.turnbull on Thursday, 22 December 2016 14:03 UTC

matthew.turnbull
 Hi.

I'm not receiving any emails when someone places an order. In the config the notification user group is set to super users.

Any ideas?

thanks Matthew

sbluege
First of all: update your system! Using this old Joomla! version is a bad idea. Updating Event Gallery is a good idea as well.

But back to your issue. Do you get error message on the order confirmation page? Is your mail system configured correctly? Sometimes mail servers refuse some sender mail addresses.

Does your server error log says something?

matthew.turnbull
Hi Steve. Sorry for the late reply and thanks for your insanely fast reply!

Found the problem it ended up being my server would send and email to its own email. If that makes sense.

any thanks again! great product!

Thanks Matthew